Bandit UTV Policies & Procedures
Procedure for Warranty Claims:
1) Please read and make sure to understand our Warranty Policy. As a reminder, our warranty is 90 days on manufacturing defects and does not cover normal wear, improper installation or accidents. Jobs that are sent in without prior approval or a Return Authorization Number will be charged in full. Email our office at firstname.lastname@example.org first.
2) Fill out the “Warranty Claim Form”.
3) "CLEAN YOUR SHOCK/S" and package It or them properly to prevent any damage during shipping. Dirty shock/s will be charged a $35.00 cleaning fee. You are solely responsible for any damage that might occur during shipping. You are also responsible for the shipping cost of your package to
Bandit UTV Suspension Service Center.
4) Once we receive your package, your warranty job will be scheduled. If an issue is found to be a non-warranty issue a fee may apply for your service. Warranty claims are scheduled in the order they are received, no exceptions.
5) Never send shocks without first completing the Warranty Claim Form and / or emailing Bandit UTV Suspension first at email@example.com we will need to give you a shipping address and schedule your warranty repair time accordingly
Procedure for Non-Warranty Claims:
Bandit UTV Suspension recommends to have out of warranty shocks for repairs or oil changes to be done locally to each customer. This will save time and the expense of shipping cost.
All Bandit UTV Suspension shocks can be serviced just as any other brand of shocks in the industry, by any experienced shock technician. Rebuild kits, oil and other normal wear items are available on our Parts page.
If your local shock technician has any questions please feel free to have them email us and we will be happy to help. No special tools are needed to service shocks