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Store Support
Need help with an order? Or have a question about a product? Please shoot us a message using the form on this page and we will be happy to help.
Please give as much information as possible (order number, item name, detailed description of the issue, etc) and we will respond as soon as we can, usually within 24 hours.
Please note:
Bandit UTV is only able to offer support through email, we’re not staffed to offer support over the phone.
Frequently Asked Questions
Despite what you may have read from other companies there is no specific adjustment or setting for us to tell you where to set your cross-over rings. Cross-over rings are intended to fine tune to each individuals preferred feel while out on the trail or track. By adjusting your cross-over rings to the lowest area on the threads you will engage your main spring much sooner or in some cases almost immediately. This will activate your main spring which is a heavier rate, as you will be mostly riding on this heavy rate spring. By adjusting your cross-over rings to the top of the threaded area you are now allowing for a softer overall combined spring rate of the two springs working together. You may adjust anywhere in between the lower threads or the upper threads to suit your needs.
Cross-over Ring Adjustment..
Rebound damping is what controls the speed at which your suspension re-extends after compressing i.e. after absorbing a hit. Not enough rebound will make your suspension pogo or buck around off of big hits. Too much rebound will cause your suspension to pack down resulting in a harsh ride.
Your rebound adjuster is typically located at the lower end of your shock, which will be marked with an H and an S. We send shocks out with the rebound set midway. This is the best all around rebound setting. By adjusting counter clockwise towards the S you will speed up the action of the shock going back to full extension faster. By adjusting clockwise towards the H you will ultimately be slowing the shock down going back to full extension. There is no perfect setting for us to tell you since all terrains, drivers speeds and even tire pressure can effect each indivduals settings. We recommend starting at the mid point which is where we ship them out at and adjusting one click at a time to suit your needs.
How do I adjust my rebound adjustment?
We do not recommend re-powder coating springs. Sand blasting and reheating will weaken the spring as it changes the molecular structure of the steel. We periodically will offer silver springs but mainly Bandit's color is black.
Can I powder coat my springs? Do you offer them in different colors?
We use all of the top spring manufacturers in the US.
Who are your springs made by?
Spring dividers are made to ride up and down on the shock body. They are used to connect a top and bottom spring, it is the nature of a spring divider to move up and down on a shock body. It is always best to regularly wash your shocks and rinse the dirt or debris out from the spring divider area.
My spring divider is rubbing on the shock body, Why?
Info, Resources & Support
Dive into our Resource Hub to unlock video demonstrations, product tutorials, and comprehensive guides on warranties, service, installation, and maintenance. Find all the information you need to maximize your UTV experience and unleash your inner bandit.