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Store Support & Suspension Assistance
Need Help?
No call centers. No waiting. Just real answers.
We’re here to help you get the most out of your suspension.
We handle all support through email by design so we can respond faster, keep accurate records, and provide detailed technical support for your specific setup. Most responses are within minutes, 7 days a week.
Before Contacting Us:
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Order Questions: Please include your Order # and Item Name.
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Warranty Claims: Visit our Shock Service page for serial number and photo requirements.
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Quick Answers: Check our FAQ for maintenance and tuning tips.
Please Note:
Response Time: Most emails are answered within minutes, 7 days a week. Thank you for contacting Bandit UTV Suspension—we look forward to helping you get the best performance from your UTV.
Get in Touch!
How to Clean UTV Shocks (And Why Shock Maintenance Matters)
Keeping your UTV shocks clean is one of the most important parts of UTV suspension maintenance. Clean shock absorbers last longer, perform better, and help your machine ride smoother across all types of terrain.
Dirt, mud, sand, and debris can build up on your shocks over time. If not cleaned properly, this buildup can:
Wear out seals prematurely
Damage adjustment knobs
Reduce suspension performance
Lead to costly repairs or rebuilds
Regular shock cleaning and maintenance helps your suspension stay consistent, responsive, and reliable.
How to Protect Your UTV Shocks from Dirt and Debris
The best way to reduce wear is to prevent debris from reaching critical areas in the first place.
We recommend using shock covers (seal savers) to protect your suspension components.
Recommended options:
Mom’s Kustoms (Facebook)
Seal Savers
Shock covers help block mud, sand, and debris from damaging seals and shafts—especially in harsh riding conditions.
How to Clean UTV Shock Absorbers (Step-by-Step)
Follow these steps to safely clean your shocks without causing damage:
1. Use a Gentle Cleaner
Use mild soap or detergent
Avoid harsh or abrasive chemicals
2. Clean Around the Seal Head
Remove dirt buildup carefully
This is one of the most sensitive areas of the shock
3. Clean the Shock Body and Shaft
Wipe down the shock body
Remove any debris stuck to the shaft
4. Clean Preload Threads
Use a soft brush to clean threads under the preload rings
This keeps adjustments smooth and prevents damage
5. Clean Adjustment Knobs
Make sure rebound/compression adjusters are free of dirt
Prevents internal damage to adjustment mechanisms
6. Clean Under the Bottom-Out Bumper
Light compressed air can be used here only
What NOT to Do When Cleaning UTV Shocks
Avoid these common mistakes:
❌ Do NOT use compressed air on the seal head
(This can force debris into seals and cause leaks)❌ Do NOT use abrasive cleaners or brushes
(They can scratch surfaces and damage seals)❌ Do NOT ignore buildup around adjusters
(This can affect shock tuning and performance)
How Often Should You Clean UTV Shocks?
There’s no exact schedule—it depends on how and where you ride.
You should clean your shocks more often if you ride in:
Mud or water
Sand or dusty conditions
Rocky or aggressive terrain
High-speed or heavy-load situations
In harsh conditions, frequent UTV shock maintenance is critical to protecting your suspension.
Why UTV Shock Maintenance Is So Important
Your shocks control how your UTV handles, absorbs impacts, and maintains traction.
Proper maintenance:
Improves ride quality
Increases control and stability
Extends shock lifespan
Prevents expensive repairs
A clean shock absorber simply performs better.
Learn More About UTV Suspension & Performance
If you want to better understand how your suspension works and how to get the most out of it, check out these guides:
How to Optimize Your UTV for Better Performance
(Shock Setup & Tuning)Understanding the Basics of UTV Suspension
(Suspension Basics + Maintenance)
These articles go deeper into suspension setup, tuning, and long-term maintenance so you can get the best performance out of your ride.
Final Tip: Keep It Simple
You don’t need a full teardown to maintain your shocks.
Just regularly:
Clean them
Inspect them
Protect them
Doing this consistently will keep your UTV suspension performing at its best.
What currency are your prices listed in?
All prices on our website are listed in U.S. dollars (USD).
If you are ordering from outside the United States—including Canada—your bank or credit card provider will automatically convert the total to your local currency at the current exchange rate at the time of purchase.
We ship worldwide and proudly offer free shipping to both the U.S. and Canada.
Please note that your final amount may vary slightly depending on your bank’s exchange rate and any applicable foreign transaction fees.
How Do I Adjust My Crossover Rings on UTV Shocks?
There is no single “correct” setting for crossover rings.
Crossover rings are designed to let you fine-tune how your suspension feels based on your riding style, terrain, and preference.
What Do Crossover Rings Do?
Crossover rings control when your secondary (tender) spring transitions to your main spring.
In a dual-rate setup:
You start riding on a combined (softer) spring rate
Then transition into the main (heavier) spring rate
👉 The crossover ring determines when that transition happens
How Crossover Ring Position Affects Ride Feel
Lower Position (Closer to Bottom Threads)
Engages the main spring sooner
Results in a firmer ride earlier in the travel
Better for:Aggressive riding
Heavy loads
Preventing bottoming out
Higher Position (Closer to Top Threads)
Delays engagement of the main spring
Keeps both springs working together longer
Results in a softer, more comfortable ride
Middle Position
Balanced transition between soft and firm
Most common starting point for general trail riding
How to Adjust Crossover Rings
Turn the crossover rings up or down on the threaded body
Adjust in small increments
Test ride after each adjustment
✔️ There is no fixed measurement—this is all about feel
How to Tune Your Setup
Start in a middle position, then adjust based on how the machine feels:
Too soft / bottoming out? → Move rings lower (engage main spring sooner)
Too stiff / harsh? → Move rings higher (stay in dual-rate longer)
Important Tips
Make adjustments with the suspension unloaded (lifted)
Keep both sides even
Small changes make a noticeable difference
Always test in the same terrain for consistency
Final Takeaway
Crossover rings are a fine-tuning tool, not a fixed setting.
Lower = firmer sooner
Higher = softer longer
The best setup is the one that feels right for your machine and how you ride.
How Do I Adjust Rebound on My UTV Shocks?
Rebound adjustment controls how fast your suspension returns (extends) after it compresses from a bump or impact.
👉 In simple terms:
Rebound controls how your UTV settles after a hit.
What Does Rebound Damping Do?
After your shock compresses, rebound damping controls how quickly it extends back to full length.
Proper rebound helps:
Keep your tires planted
Maintain control and stability
Prevent bouncing or harsh ride feel
What Happens If Rebound Is Not Set Correctly?
Too Little Rebound (Too Fast)
Suspension extends too quickly
Causes a pogo / bouncing effect
Can feel unstable after big hits
Too Much Rebound (Too Slow)
Suspension cannot extend fast enough
Causes the shock to “pack down”
Results in a harsh, stiff ride over repeated bumps
Where Is the Rebound Adjuster Located?
Typically found at the lower end of the shock
Marked with:S = Soft (faster rebound)
H = Hard (slower rebound)
Factory Starting Point
We ship all shocks with rebound set at the midpoint.
✔️ This is the best all-around starting setting for most riders.
How to Adjust Rebound
Turn toward S (counterclockwise) → Faster rebound (softer feel)
Turn toward H (clockwise) → Slower rebound (firmer feel)
Make adjustments in small increments (1 click at a time).
How to Tune Your Rebound Settings
Start at the midpoint and adjust based on how your UTV feels:
Bouncy / kicking after bumps? → Add rebound (turn toward H)
Harsh / feels stuck down in bumps? → Reduce rebound (turn toward S)
Important Tips
Adjust one setting at a time
Keep track of your clicks
Test ride after each adjustment
Use the same terrain for consistent results
Final Takeaway
Rebound controls how fast your suspension resets after a hit
Start at the midpoint
Adjust one click at a time
There is no “perfect” setting—your ideal rebound depends on terrain, speed, tire setup, and driving style.
Can I Powder Coat My UTV Springs? Do You Offer Different Colors?
We do not recommend powder coating UTV springs.
While it may seem like a simple way to change the look, the process can actually weaken the spring and affect performance.
Why You Should NOT Powder Coat Springs
Powder coating typically involves:
Sandblasting the surface
Reheating the spring to cure the coating
These steps can:
Alter the molecular structure of the steel
Reduce spring strength
Affect spring rate and durability
Increase the risk of premature failure
👉 Springs are engineered and heat-treated very precisely—changing that process can compromise their integrity.
Do You Offer Springs in Different Colors?
We periodically offer:
Silver springs (limited availability)
However, our standard and most common option is:
Black (Bandit’s signature color)
Can I Change the Color Safely?
If you want to customize the look of your suspension:
Avoid powder coating or high-heat processes
Consider alternatives like:Wraps
Covers
These options won’t affect the structure of the spring.
Final Takeaway
❌ Do not powder coat springs
✔️ It can weaken the steel and reduce lifespan
✔️ Stick with factory finishes for performance and reliability
At Bandit, our priority is making sure your suspension performs as designed and lasts as long as possible.
Who Manufactures Your UTV Springs?
We source our springs from top-tier spring manufacturers in the United States.
Why We Use Multiple Manufacturers
At Bandit, we work with leading U.S. spring manufacturers to ensure we’re always delivering:
High-quality materials
Consistent spring rates
Reliable performance
Proper fitment for each application
Using multiple trusted suppliers allows us to match the best spring for each specific setup.
What Matters Most in a UTV Spring
The performance of a spring comes down to:
Proper spring rate
Material quality
Manufacturing consistency
Correct setup for your machine
👉 At Bandit, every spring is selected and paired to match your vehicle, weight, and riding style.
Are Your Springs High Quality?
Yes.
All of our springs are:
Built to meet or exceed OEM standards
Designed for off-road durability
Selected for long-term performance and reliability
Final Takeaway
We partner with top U.S. spring manufacturers to ensure every setup delivers the performance and durability our customers expect.
At the end of the day, it’s not about one name—it’s about getting the right spring for your ride.
My spring divider is rubbing on the shock body, Why?
This is normal.
Spring dividers are designed to move up and down on the shock body as your suspension cycles. Because of this movement, some light contact or rubbing can occur.
What Does a Spring Divider Do?
A spring divider (also called a crossover divider) is used in dual-rate spring setups.
It:
Connects the upper and lower springs
Allows the suspension to transition between spring rates
Moves along the shock body during suspension travel
👉 Movement is part of its normal function.
Is Spring Divider Rubbing a Problem?
In most cases, no.
✔️ Light rubbing:
Is expected
Does not affect performance
Is common in off-road suspension systems
What Causes More Rubbing?
You may notice increased contact if:
Dirt or debris builds up in the divider area
Riding conditions are muddy or dusty
Suspension is cycling heavily in rough terrain
How to Reduce Wear
The best way to minimize wear is simple:
Clean your shocks regularly
Rinse dirt and debris from around the spring divider
Inspect the area during routine maintenance
✔️ Keeping this area clean helps prevent unnecessary wear over time
Final Takeaway
Spring dividers are meant to move on the shock body
Some rubbing is completely normal
Regular cleaning is the best way to maintain performance
Frequently Asked Questions


Info, Resources & Support
Dive into our Resource Hub to unlock video demonstrations, product tutorials, and comprehensive guides on warranties, service, installation, and maintenance. Find all the information you need to maximize your UTV experience and unleash your inner bandit.


